Terms & Conditions - WhatsApp Hub

1. Acceptance of Terms

Welcome to WhatsApp Hub ("Service," "Platform," "we," "us," or "our"). By accessing or using WhatsApp Hub at https://maarketings.com, you agree to be bound by these Terms & Conditions ("Terms").

If you do not agree to these Terms, please do not use our Service. These Terms apply to all users, including admins, agents, and team members.

2. Service Description

WhatsApp Hub is a web-based platform that enables businesses to:

Connect and manage WhatsApp Business accounts via Meta's WhatsApp Business API
Send and receive messages with customers
Manage message templates and conversations
Upload and send media files (images, videos, audio, documents)
Assign conversations to team members
Track message delivery and read status

The Service is provided "as is" and we reserve the right to modify features at any time.

3. User Registration and Account

3.1 Account Creation

To use WhatsApp Hub, you must:

Be at least 18 years old
Provide accurate and complete information
Have a valid WhatsApp Business account registered with Meta
Maintain the security of your account credentials

3.2 Account Responsibility

You are responsible for:

All activities that occur under your account
Maintaining the confidentiality of your password
Notifying us immediately of any unauthorized access
Ensuring your team members comply with these Terms

3.3 Account Termination

We reserve the right to suspend or terminate your account if:

You violate these Terms or Meta's policies
Your account is involved in fraudulent activity
You send spam or unauthorized messages
Your payment fails (if applicable in the future)

4. WhatsApp Business API Compliance

4.1 Meta Platform Terms

By using WhatsApp Hub, you also agree to comply with:

4.2 Messaging Guidelines

You MUST NOT use WhatsApp Hub to:

Send spam or unsolicited marketing messages
Send messages to users who have not opted in
Share illegal, harmful, or inappropriate content
Violate user privacy or data protection laws
Impersonate others or provide false information
Send messages that violate Meta's Commerce Policy

4.3 Message Templates

All message templates must:

Be approved by Meta before use
Follow WhatsApp's template guidelines
Not contain prohibited content (adult content, gambling, etc.)
Include accurate business information

5. Acceptable Use Policy

5.1 Prohibited Activities

You agree NOT to:

Use the Service for any illegal purpose
Attempt to hack, reverse engineer, or breach security
Upload malware, viruses, or harmful code
Scrape or collect data from other users
Resell or redistribute the Service without authorization
Overload our servers with excessive requests
Create fake accounts or automate account creation

5.2 Content Restrictions

Messages and media sent through WhatsApp Hub must not contain:

Hate speech, violence, or threats
Adult content or sexual material
Copyrighted material without permission
Misinformation or fake news
Phishing or scam content

6. Data and Privacy

Your use of WhatsApp Hub is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your data.

Key Privacy Points:

We store message data for 90 days
All data is encrypted (at rest and in transit)
We never sell your data to third parties
You can request data deletion at any time
We comply with GDPR, CCPA, and other data protection laws

7. Intellectual Property

7.1 Our Rights

WhatsApp Hub, including all code, design, logos, and content, is owned by maarketings.com and protected by copyright and trademark laws.

You may not:

Copy, modify, or create derivative works
Remove copyright or trademark notices
Use our branding without written permission

7.2 Your Content

You retain ownership of all messages, media, and content you upload. By using our Service, you grant us a limited license to:

Store and transmit your content via WhatsApp API
Display your content within the platform
Create backups for system reliability

We will not use your content for any other purpose without your consent.

8. Payment and Subscription (Future)

Current Status: WhatsApp Hub is currently FREE to use. All features are accessible without payment.

Future Plans: We may introduce paid plans in the future. If we do:

Existing users will receive 60 days advance notice
Free tier will remain available with limited features
Paid subscriptions will be billed monthly or annually
Refunds will be available within 14 days of purchase
You can cancel your subscription at any time

9. Service Availability

9.1 Uptime

We strive to provide 99.9% uptime, but we do not guarantee uninterrupted access. The Service may be unavailable due to:

Scheduled maintenance (announced in advance)
Emergency updates or security patches
Server issues or technical problems
Third-party service outages (Meta/WhatsApp API)

9.2 Service Modifications

We reserve the right to:

Modify, suspend, or discontinue any feature
Change pricing or subscription plans (with notice)
Update these Terms at any time

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WhatsApp Hub is provided "AS IS" without warranties of any kind
We are not liable for any indirect, incidental, or consequential damages
Our total liability is limited to the amount you paid (if any) in the past 12 months
We are not responsible for:
- Messages lost due to WhatsApp API failures
- Data loss due to user error or third-party issues
- Business losses resulting from service downtime
- Damages caused by unauthorized account access

11. Indemnification

You agree to indemnify and hold harmless WhatsApp Hub, maarketings.com, and our affiliates from any claims, damages, or expenses arising from:

Your violation of these Terms
Your violation of WhatsApp/Meta policies
Messages or content you send through the platform
Your infringement of third-party rights
Unauthorized use of your account

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction]. Any disputes will be resolved in the courts of [Your Location].

12.2 Arbitration

For disputes under $10,000, you agree to resolve them through binding arbitration rather than court proceedings.

12.3 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class action lawsuits.

13. Termination

13.1 By You

You may terminate your account at any time by:

Deleting your WhatsApp accounts from the platform
Contacting support to close your account permanently

13.2 By Us

We may terminate your account immediately if:

You violate these Terms
You engage in fraudulent activity
Your account is inactive for 12+ months
Required by law or court order

13.3 Effect of Termination

Upon termination:

Your access will be revoked immediately
Your data will be deleted after 30 days (unless legally required to retain)
You lose access to all messages and conversation history
You remain liable for any violations committed before termination

14. Changes to Terms

We may update these Terms from time to time. Changes will be effective:

Immediately upon posting for minor changes
30 days after notice for material changes

We will notify you of changes via:

Email notification to your registered address
In-app notification when you log in
Updating the "Last Updated" date at the top of this page

Your continued use after changes constitutes acceptance of the new Terms.

15. Contact Information

For questions, concerns, or requests regarding these Terms, please contact us:

Email: info@maarketings.com
Website: https://maarketings.com

16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and WhatsApp Hub.

16.2 Severability

If any provision of these Terms is found invalid, the remaining provisions will remain in effect.

16.3 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.

16.4 Assignment

You may not assign your rights under these Terms. We may assign our rights to any successor or affiliate.